Spend $100+ and get FREE U.S. shipping on standard-size items
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        Shipping policy


        All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. The exception would be for the custom orders and Mystery Box sections where the processing time is up to 15 business days. Some special items related to specific holidays or events may have different processing time. It will be mentioned in the product description.

        Domestic Shipping Rates and Estimates

        We offer $6.20 flat rate shipping within US. Free domestic shipping for orders over $100. 



        International Shipping

        We offer international shipping to most countries. 

        At this time, we do not ship to North Korea, Iran and Cuba. 

        Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery timelines depend on the destination country but on average are between 8 to 20 days for international shipping.

        Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. VolcanoStitching is not responsible for these charges if they are applied and are your responsibility as the customer. 

        How do I check the status of my order?

        When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

        If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at sales@volcanostitching.com with your name and order number, and we will look into it for you.

        Refunds, returns, and exchanges

         We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

        In the event that your order arrives damaged in any way, please email us as soon as possible at sales@volcanostitching.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please refer to the full refund policy.

        If you have any further questions, please don't hesitate to contact us at sales@volcanostitching.com.